Tailor-Made Municipal Services
Helsinki is offering tailor-made municipal services in 2012, after looking back to programmes such as the Mannerheim League for Child Welfare popular in the 1930s. Equality is a strong and important value in Finland, but not everyone has the same needs. Focusing on equality of accessibility and outcomes rather than making sure everyone gets the exact same service helps each resident of Helsinki get just what they need.
How is the usefulness of city services measured? Using end-user surveys as a metric for the success of services is one key way to put the focus on successful outcomes. To make this a workable model, city officials must be empowered to adapt and adjust their protocols as needed, so long as they do it towards the goal of fulfilling their duties. Through a new design-exchange program, strategic designers now working within city departments are able to help identify and develop new ways to serve Helsinki.
Tailor-Made Municipal Services
Helsinki is offering tailor-made municipal services in 2012, after looking back to programmes such as the Mannerheim League for Child Welfare popular in the 1930s. Equality is a strong and important value in Finland, but not everyone has the same needs. Focusing on equality of accessibility and outcomes rather than making sure everyone gets the exact same service helps each resident of Helsinki get just what they need.
How is the usefulness of city services measured? Using end-user surveys as a metric for the success of services is one key way to put the focus on successful outcomes. To make this a workable model, city officials must be empowered to adapt and adjust their protocols as needed, so long as they do it towards the goal of fulfilling their duties. Through a new design-exchange program, strategic designers now working within city departments are able to help identify and develop new ways to serve Helsinki.
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